Frequently Asked Questions
How long does the bespoke process take?
Our typical timeline is 4-6 weeks from deposit to delivery. This includes design consultation, crafting time, and final approval. Rush orders may be accommodated for an additional fee.
What is your payment structure?
We require a 50% deposit to begin your commission, with the remaining 50% due upon completion and final approval. We accept all major credit cards and bank transfers.
Can I see my piece during the creation process?
Absolutely! We provide progress updates with photos throughout the crafting process, so you can see your vision coming to life.
Do you offer international shipping?
Yes, we ship worldwide with full insurance and tracking. Shipping costs vary by location and are calculated at checkout.
What if I'm not satisfied with the final piece?
Your satisfaction is our priority. We work closely with you throughout the process to ensure the final piece meets your expectations. Minor adjustments can be made before final payment.