Terms of Service
1. Bespoke Commission Agreement
All custom creations are made to order based on your specific requirements. Each piece is handcrafted by our master artisans using premium Mongolian cashmere.
2. Payment Terms
A 50% deposit is required to begin your commission. The remaining balance is due upon completion and final approval. We accept major credit cards and bank transfers.
3. Timeline & Delivery
Standard production time is 4-6 weeks from deposit confirmation. Rush orders may be available for an additional fee. International shipping is fully insured and tracked.
4. Quality Guarantee
We guarantee the highest quality materials and craftsmanship. Minor adjustments can be made before final payment to ensure your complete satisfaction.
5. Care Instructions
All pieces come with detailed care instructions to preserve their beauty for generations. Professional cleaning is recommended for best results.